Your privacy matters to us. This Privacy Policy explains exactly what personal data phlove collects, why we collect it, how we use it, and the rights you have over your own information as a player on our platform.
A plain-language summary of our key privacy commitments. The full legal text follows below.
All data transmitted between your device and phlove is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is secured at every step.
phlove does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the phlove platform.
phlove processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
You have the right to access, correct, and request deletion of your personal data held by phlove. Submit a request anytime through our customer support team.
phlove uses cookies and similar technologies only to improve your experience and platform performance. We explain exactly what we collect and why in our Cookie section below.
We do not keep your data longer than necessary. Retention periods are defined by legal obligations and operational need, and we delete or anonymise data once those periods expire.
As a phlove player and data subject under Philippine law, you are entitled to the following rights regarding your personal information.
You may request a copy of the personal data phlove holds about you at any time, free of charge, subject to identity verification.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Important Notice: This Privacy Policy ("Policy") describes how phlove ("phlove," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "your") who access or use the phlove platform at phlove.one. By registering an account or using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
phlove is committed to protecting the privacy and security of your personal information. This Policy applies to all personal data collected through the phlove website, mobile platform, customer support channels, and any other services we provide (collectively, the "Platform"). It has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
As a player on phlove, you trust us with your personal information. We take that responsibility seriously. This Policy is designed to be transparent about what data we collect, why we need it, and how we keep it safe — so you can make informed decisions about your privacy when using our platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the agreement between you and phlove.
phlove collects personal data through several channels. The categories of data we collect include:
When you create a phlove account, we collect the information you provide directly, including:
To comply with our legal obligations and prevent fraud, we collect identity documents including:
We record all financial transactions on your account, including deposit amounts, withdrawal requests, game wagers, winnings, bonus credits, and payment method details (excluding full card numbers, which are handled by our payment processors).
When you use the phlove Platform, we automatically collect certain technical information, including:
If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages and any attachments you provide, for quality assurance and dispute resolution purposes.
Sensitive Personal Information: Certain data we collect — such as government ID numbers and financial information — may qualify as sensitive personal information under the Data Privacy Act. We apply heightened security measures to this category of data and process it only where strictly necessary for legal compliance or the performance of our contract with you.
phlove uses the personal data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your phlove account, processing logins, and managing account settings. |
| Identity Verification | Verifying your age (21+) and identity as required by applicable gaming regulations and anti-money laundering laws. |
| Payment Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels. |
| Game Provision | Delivering live casino, slot, bingo, and other gaming services, and maintaining accurate game records. |
| Regulatory Compliance | Meeting our obligations under Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements. |
| Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct. |
| Responsible Gaming | Monitoring gaming patterns to identify problem gambling indicators and applying responsible gaming tools where appropriate. |
| Customer Support | Responding to your enquiries, resolving disputes, and improving our support services. |
| Platform Improvement | Analysing usage data to improve the phlove platform, fix bugs, and develop new features. |
| Marketing | Sending you promotional offers and updates about phlove, where you have consented to receive such communications. |
phlove processes your personal data on the following legal bases under the Data Privacy Act of 2012:
phlove does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:
We engage trusted third-party service providers to assist in operating the phlove Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
Certain game data may be shared with our licensed game providers — including Playtech Live and MT Live — to the extent necessary to deliver their gaming services on the phlove Platform. These providers operate under their own data protection obligations.
phlove may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable Philippine law, including PAGCOR and the Anti-Money Laundering Council (AMLC).
In the event of a merger, acquisition, or sale of all or part of phlove's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
No Cross-Border Transfers Without Safeguards: If any of our service providers are located outside the Philippines, phlove ensures that appropriate contractual safeguards are in place to protect your personal data in accordance with the Data Privacy Act before any transfer occurs.
phlove uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phlove Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
phlove retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
phlove implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlove will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act.
Your Role in Security: While phlove takes every reasonable precaution to protect your data, you also play an important role. Keep your phlove login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect any unauthorised access to your account.
The phlove Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process, and we take all reasonable measures to prevent access by minors.
If phlove becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on phlove, please contact our support team immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phlove:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 12 below. We will respond to all verified requests within thirty (30) days.
phlove reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Platform.
Your continued use of the phlove Platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing phlove's compliance with the Data Privacy Act and this Policy.
You may reach our Data Protection Officer by email at: [email protected] — please note this is a plain-text address and is not a clickable link.
For general customer support enquiries, you may also contact us at: [email protected] or via live chat on the phlove Platform, available 24 hours a day, 7 days a week.
For complaints that have not been resolved to your satisfaction, you may contact the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is publicly available through official Philippine government channels.
Your data is protected, your privacy is respected. Join thousands of Filipino players who trust phlove for a safe and exciting online gaming experience. 21+ only.